Law Enforcement Request Policy

Effective Date: June 26, 2026
Last Updated: June 26, 2026

This Law Enforcement Request Policy explains how Weefou handles requests from law enforcement agencies, government authorities, regulatory bodies, courts, and other legally authorised authorities for user information, account records, content, preservation, restriction, or other assistance.

Weefou respects user privacy and safety. We also comply with valid and lawful requests from authorised authorities where required under applicable law.

1. About Weefou

  • Company Name: WEEFOU WEBTECH LLP
  • App Name: Weefou
  • LLPIN: ACV-1997
  • Registered Office Address: House No. 127(1), Village Pansai, Kohdra, Una, Bangana, Himachal Pradesh, India, 174308

2. Purpose of This Policy

This Policy is intended to:

  • Explain how Weefou reviews law enforcement requests
  • Protect user privacy and personal data
  • Ensure requests are legally valid and properly authorised
  • Support user safety and platform integrity
  • Prevent unauthorised or excessive disclosure of user information
  • Help authorities submit complete and proper requests
  • Maintain transparency in how Weefou handles official requests

3. Who Can Submit a Request

Weefou may accept requests from:

  • Law enforcement agencies
  • Police authorities
  • Cybercrime authorities
  • Courts or judicial authorities
  • Government departments legally authorised to seek information
  • Regulatory or statutory authorities
  • Other authorities authorised under applicable law

Weefou may reject requests from private individuals, informal complainants, companies, or third parties unless they are supported by valid legal process.

4. Requirement of Valid Legal Process

Weefou will only disclose user data or take action in response to a valid, specific, written, and legally authorised request.

A valid request should generally include:

  • Official agency name
  • Name, designation, and contact details of the requesting officer
  • Official email address or verified communication channel
  • Legal authority under which the request is made
  • Case number, FIR number, complaint number, order number, or reference number
  • Specific user identifier, such as registered mobile number, email, profile link, user ID, or transaction ID
  • Clear description of the information requested
  • Time period relevant to the request
  • Reason why the requested information is required
  • Signature, seal, or official authorisation where applicable
  • Court order, notice, warrant, summons, or written legal direction, where required

Incomplete, broad, unclear, informal, or unverifiable requests may be rejected or delayed.

5. Types of Requests Weefou May Receive

Weefou may receive requests related to:

  • User account information
  • Profile information
  • Login or registration details
  • Device or technical logs
  • IP logs
  • Chat or communication records, where legally required
  • Uploaded content or media
  • Reports and abuse records
  • Payment or subscription records
  • Account preservation
  • Account restriction or blocking
  • Content removal
  • Cybercrime investigation
  • Fraud, scam, harassment, abuse, threats, or safety concerns
  • Legal notices or court orders

Weefou will review each request based on applicable law, user privacy, safety risk, and platform policy.

6. Information Weefou May Provide

Depending on the legal request and available records, Weefou may provide limited information such as:

  • Name or profile name
  • Registered mobile number
  • Registered email address
  • Account creation date
  • Account status
  • Profile details
  • Public profile information
  • Device or login information
  • IP address logs
  • App activity logs
  • Report or abuse-related records
  • Transaction or subscription reference details
  • Uploaded media or content, where legally required
  • Chat records or message data, where legally required and available

Weefou will not provide more data than reasonably necessary for the valid legal request.

7. Information Weefou May Not Provide

Weefou may refuse or limit disclosure where:

  • The request is not legally valid
  • The request is too broad or unclear
  • The requesting person is not properly authorised
  • The request is not received through an official channel
  • The request asks for excessive or irrelevant data
  • The request conflicts with applicable law
  • The requested data is not available
  • The request appears abusive, fraudulent, or unauthorised
  • Disclosure may put users at risk without proper legal basis

Weefou may ask for clarification, correction, or additional legal documentation before responding.

8. Data Preservation Requests

Law enforcement agencies may request Weefou to preserve specific account data or records for a lawful investigation.

A preservation request should include:

  • Official agency details
  • Legal basis for preservation
  • Specific user identifier
  • Relevant time period
  • Case or complaint reference number
  • Type of data to be preserved
  • Officer name, designation, and contact details

Preservation does not mean disclosure. Data may be preserved for a limited period while the authority obtains proper legal process for disclosure.

Preservation Period: 90 days unless extended by valid legal request.

9. Emergency Requests

In emergency situations involving serious risk of death, physical harm, sexual exploitation, child safety, terrorism, violent threats, or immediate danger, Weefou may review urgent requests on priority.

Emergency requests should include:

  • Nature of emergency
  • Immediate risk involved
  • User identifier
  • Information requested
  • Official agency details
  • Name and designation of requesting officer
  • Contact number and official email
  • Legal basis or written emergency request

Weefou may disclose limited information where we believe in good faith that disclosure is necessary to prevent immediate harm and is permitted under applicable law.

Emergency Contact Email: founder@weefou.com

10. User Notification

Weefou may notify users about law enforcement requests involving their account unless:

  • We are legally prohibited from doing so
  • The request includes a confidentiality restriction
  • Notification may affect an investigation
  • Notification may create safety risk
  • Notification may lead to destruction of evidence
  • Notification may harm another user or third party
  • We are advised not to notify by lawful authority

Where allowed and appropriate, Weefou may provide notice to the affected user.

11. Content Removal or Account Restriction Requests

Authorities may request removal of content, restriction of access, blocking, or account-related action.

Such requests should clearly mention:

  • Specific content or account
  • Legal basis for the request
  • Reason for removal or restriction
  • Order, notice, or written direction, where applicable
  • Timeline for action, if legally required

Weefou may remove, restrict, or disable content/accounts where required by valid legal request, court order, government direction, or platform policy.

12. Requests for Chat or Private Communication Data

Requests for chat, message, or private communication data are treated carefully because they may involve sensitive user privacy.

Weefou may provide such data only where:

  • Legally required
  • Properly authorised
  • Specific and limited to relevant users/time period
  • Technically available
  • Permitted under applicable law

Weefou does not guarantee that all chat or message records will be available, retrievable, or retained.

13. Requests Related to Payments or Subscriptions

For payment, subscription, refund, fraud, chargeback, or transaction-related investigations, Weefou may provide limited transaction reference details where legally required and available.

Payment processing may also involve third-party app stores, banks, payment gateways, or payment partners. Authorities may need to contact such payment partners separately where required.

14. Cross-Border Requests

Requests from foreign law enforcement agencies or authorities may require:

  • Mutual legal assistance process
  • Treaty-based request
  • Court order
  • Applicable legal channel
  • Indian legal compliance
  • Other valid legal mechanism

Weefou may require foreign authorities to follow the proper legal route before disclosing user data.

15. Data Minimisation

Weefou follows a limited disclosure approach.

This means:

  • We review each request carefully
  • We disclose only data relevant to the request
  • We avoid excessive disclosure
  • We may redact unrelated user information
  • We may ask for narrowing of broad requests
  • We may refuse requests that are not legally valid

16. Record Keeping

Weefou may keep internal records of law enforcement requests, including:

  • Date of request
  • Requesting agency
  • Officer details
  • Case reference
  • Type of request
  • Legal basis
  • Action taken
  • Data disclosed, if any
  • Response date
  • Internal review notes

These records may be retained for legal, compliance, audit, safety, dispute, and platform protection purposes.

17. Confidentiality

Law enforcement requests may contain sensitive information.

Weefou will handle such requests confidentially and share them internally only with authorised personnel or advisors who need access for review, compliance, safety, legal, or technical action.

18. Request Format

Law enforcement requests should be sent in writing on official letterhead or through an official government/court/agency communication channel.

Requests should be sent to:

Subject Line: Law Enforcement Request - Weefou - [Case/FIR/Reference Number]

19. Information Required in Request

Please include the following:

  • Agency name
  • Officer name
  • Officer designation
  • Official email address
  • Official phone number
  • Agency address
  • Case/FIR/complaint/order/reference number
  • Legal authority relied upon
  • User identifier
  • Specific data requested
  • Relevant date range
  • Purpose of request
  • Required response timeline
  • Signed and stamped document, where applicable
  • Court order, warrant, summons, notice, or legal direction, where applicable

20. Response Timeline

Weefou will try to respond to valid law enforcement requests within a reasonable time.

Response time may depend on:

  • Completeness of request
  • Legal validity
  • Urgency
  • Scope of data requested
  • Technical availability of data
  • Safety risk
  • Internal review
  • Legal review
  • Verification of requesting authority

Emergency requests involving immediate risk may be prioritised.

21. Rejection or Delay of Requests

Requests may be rejected or delayed if:

  • Required details are missing
  • Legal authority is unclear
  • Requesting officer cannot be verified
  • Request is too broad
  • Request is not specific to a user/account
  • Request is inconsistent with applicable law
  • Data requested is not available
  • Request asks for future or continuous monitoring without proper legal authority
  • Request is sent from a non-official channel

22. User Data Availability

Weefou may not always have the requested data.

Data availability depends on:

  • User activity
  • Account status
  • Deletion status
  • Retention period
  • Technical logs
  • Backup timelines
  • Safety records
  • Legal retention obligations
  • Whether the data was ever collected

Weefou cannot provide data that is not available or no longer retained.

23. Account Deletion and Law Enforcement Requests

If a user has deleted their account, some data may no longer be available.

However, limited records may be retained where required for:

  • Legal compliance
  • Safety investigation
  • Abuse prevention
  • Fraud prevention
  • Payment records
  • Dispute resolution
  • Platform security

24. No Informal Data Disclosure

Weefou does not disclose user data based on:

  • Phone calls only
  • WhatsApp messages only
  • Personal emails
  • Verbal requests
  • Unverified officer requests
  • Informal social media messages
  • Private party requests
  • Requests without legal authority

All requests must follow the official process.

25. Private Party Requests

Private individuals, lawyers, companies, or third parties seeking user information should use proper legal channels.

Weefou generally does not disclose user data to private parties without valid legal process, user consent, court order, or applicable legal requirement.

26. Platform Safety Actions

Separate from law enforcement requests, Weefou may independently take safety action under its Terms and policies.

This may include:

  • Removing content
  • Restricting accounts
  • Suspending users
  • Banning accounts
  • Preserving records
  • Reviewing reports
  • Cooperating with lawful authorities
  • Protecting users from abuse, fraud, or harm

27. Limitation

This Policy is for general information and operational guidance.

It does not create a legal right for any person or authority to obtain user data without valid legal basis.

Weefou reserves the right to update this Policy and handle requests according to applicable law, court orders, government directions, user safety, and platform policies.

28. Contact Details

29. Grievance Officer

For unresolved complaints, privacy concerns, safety issues, legal concerns, or grievances, contact:

  • Grievance Officer Name: Weefou Support Team
  • Designation: Grievance Officer
  • Email: founder@weefou.com
  • Registered Office Address: House No. 127(1), Village Pansai, Kohdra, Una, Bangana, Himachal Pradesh, India, 174308

30. Final Note

Weefou supports lawful investigations while protecting user privacy.

Authorities are requested to submit clear, specific, legally valid, and properly authorised requests so that Weefou can review and respond appropriately.

Review the Privacy PolicyRead Data Request & Privacy RightsLearn how user reporting worksContact the Grievance Officer
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