Grievance Officer Details

Effective Date: June 26, 2026
Last Updated: June 26, 2026

At Weefou, user safety, privacy, trust, and complaint resolution are important to us.

If you have any complaint, grievance, safety concern, privacy concern, account issue, abuse report, legal concern, or unresolved support matter, you may contact our Grievance Officer using the details below.

1. Company Details

• Company Name: WEEFOU WEBTECH LLP
• App Name: Weefou
• LLPIN: ACV-1997
• Company Status: Active
• Registered Office Address: House No. 127(1), Village Pansai, Kohdra, Una, Bangana, Himachal Pradesh, India, 174308

2. Grievance Officer Details

• Grievance Officer Name: Weefou Support Team
• Designation: Grievance Officer
• Email: founder@weefou.com
• Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST, excluding public holidays
• Registered Office Address: House No. 127(1), Village Pansai, Kohdra, Una, Bangana, Himachal Pradesh, India, 174308

3. Support Contacts

• General Support: founder@weefou.com
• Safety or Abuse Reports: founder@weefou.com
• Privacy or Account Deletion Requests: founder@weefou.com
• Billing, Subscription, Refund, or Payment Issues: founder@weefou.com
• Legal Notices or Compliance Matters: founder@weefou.com

4. What You Can Contact the Grievance Officer For

You may contact the Grievance Officer for:

• Account-related complaints
• Profile-related complaints
• Privacy or data-related concerns
• Account deletion issues
• Abuse or harassment reports
• Fake profile complaints
• Impersonation complaints
• Scam or fraud reports
• Inappropriate content reports
• Non-consensual content concerns
• Safety concerns
• Subscription or billing grievances
• Report/block issues
• Community guideline violations
• Legal notices or compliance matters
• Unresolved support complaints

5. Information to Include in Your Complaint

To help us review your complaint properly, please include:

• Your full name
• Registered mobile number or email address
• User ID, if available
• Profile name or username involved, if applicable
• Type of complaint
• Date and time of the issue
• Description of the issue
• Screenshots or supporting evidence, if available
• Transaction ID, if related to payment or subscription
• Previous support ticket number, if available

Please do not share OTPs, passwords, UPI PINs, card details, or unnecessary sensitive information.

6. Complaint Review Process

After receiving your complaint, Weefou may:

• Acknowledge your complaint
• Verify your account or identity, if required
• Review the issue
• Check supporting evidence
• Review profile, chat, content, payment, or safety records where needed
• Take suitable action based on our policies and applicable law
• Inform you of the outcome where appropriate

For privacy and safety reasons, we may not always share full details of actions taken against another user.

7. Response Timeline

We will try to acknowledge complaints within 24 hours and resolve them within 15 days, or within any other timeline required under applicable law.

Some complex matters may take longer if they require:

• Technical review
• Payment partner confirmation
• App-store review
• Legal verification
• Safety investigation
• Fraud investigation
• Law enforcement cooperation
• Additional information from the complainant

8. Urgent Safety Matters

If you are in immediate danger, please contact local emergency services first.

Weefou is not an emergency service.

For urgent in-app safety concerns, please also report the user from the app and contact founder@weefou.com.

9. Privacy and Data Requests

For privacy-related requests, including account deletion, correction of personal data, consent withdrawal, or data-related grievances, contact founder@weefou.com.

You may also use the in-app option:

Account Deletion Path: Settings > Account > Delete Account

10. Billing and Subscription Grievances

For subscription, refund, cancellation, duplicate payment, failed payment, or billing-related complaints, contact founder@weefou.com.

Please include your transaction ID, order ID, payment date, amount, and payment screenshot if available.

11. Abuse, Report, and Block Issues

If you are reporting abuse, harassment, fake profiles, inappropriate content, scams, threats, or unsafe behaviour, please use the in-app report/block feature where available.

You can also email founder@weefou.com.

12. Legal Notices

Legal notices or official communication may be sent to founder@weefou.com.

Registered Office Address: House No. 127(1), Village Pansai, Kohdra, Una, Bangana, Himachal Pradesh, India, 174308

Please mention the subject line: Legal Notice / Grievance - Weefou

13. False or Misleading Complaints

Please submit complaints honestly.

Weefou may reject complaints or take action if we find:

• False reports
• Fake evidence
• Misleading claims
• Revenge reporting
• Repeated misuse of complaint tools
• Harassment through complaint systems

14. Final Note

Weefou takes user safety, privacy, and grievances seriously.

To help us resolve your issue faster, please provide complete and accurate details when contacting us.