Help Centre

Welcome to the Weefou Help Centre.

Weefou is an intent-based social discovery app where you can connect with people for friendship, dating, events, travel, networking, communities, activities, and real-life plans.

Here you can find help for account issues, profile setup, safety, subscriptions, reports, privacy, and app support.

1. Getting Started

Weefou helps you meet people based on clear intent.

You can use Weefou to:

• Make new friends.
• Discover nearby people.
• Find dating connections.
• Join events or activities.
• Create real-life plans.
• Network with professionals.
• Meet travel or activity partners.
• Explore communities and interests.

To get started:

• Create your account.
• Complete your profile.
• Select your intent and sub-intent.
• Add profile photos.
• Set your preferences.
• Start discovering people.
• Like, match, chat, or create plans.

2. Account and Login Help

If you are facing login issues, please check:

• Your internet connection.
• Your registered mobile number or email.
• OTP entered correctly.
• App is updated to the latest version.
• Social login account is active.
• Device date and time are correct.

If you still cannot log in, contact us at:

Support Email: founder@weefou.com

Please include:

• Registered mobile number.
• Registered email address.
• Device model.
• Screenshot of the issue.
• Short description of the problem.

3. Profile Help

Your profile helps other users understand who you are and what you are looking for.

You can update:

• Name, bio, photos, gender, date of birth if editable, intent, sub-intent, interests, location preferences, discovery preferences, and profile prompts.

Profile tips:

• Use clear and real photos.
• Keep your bio honest.
• Select the right intent.
• Avoid offensive or misleading content.
• Do not use someone else’s photo.
• Do not share private information in your profile.

4. Intent and Sub-Intent Help

Weefou works based on intent. Intent means what you are looking for.

Examples:

• Friendship, dating, events, travel, networking, communities, activities, and real-life plans.

Sub-intent helps make your discovery more accurate.

Example: Intent: Friends & Social. Sub-intent: Coffee Chat, Fitness Buddy, Gaming Partner, Group Hangout.

Choose the intent that best matches your current mood or goal.

5. Discovery Help

Discovery helps you find relevant people based on your preferences.

Discovery may depend on:

• Intent, sub-intent, location, distance, age preference, interests, profile activity, app usage, safety filters, and user availability.

If you are not seeing enough profiles:

• Update your location permission.
• Increase your distance range.
• Complete your profile.
• Add more photos.
• Select more accurate intents.
• Check if filters are too narrow.
• Update the app.

6. Match and Chat Help

When two users show interest, they may be able to connect and chat.

Chat tips:

• Start with a respectful message.
• Do not spam.
• Do not pressure anyone to reply.
• Do not send abusive or explicit content.
• Do not ask for money.
• Do not share OTPs, passwords, or bank details.
• Report unsafe behaviour.

If chat is not working:

• Check internet connection.
• Restart the app.
• Update to the latest app version.
• Check if the user unmatched or blocked you.
• Contact support if the issue continues.

7. Plan Request Help

Weefou may allow users to create or accept plans.

Plans can include:

• Coffee, walk, event, travel, networking meet, activity, hangout, and community plan.

Plan tips:

• Choose a public place.
• Confirm time and location.
• Do not pressure anyone to accept.
• Respect decline or expiry.
• Avoid unsafe locations.
• Report suspicious plan requests.

8. Safety Help

Your safety is important. Always follow these basic safety rules:

• Meet in public places.
• Tell a trusted person before meeting someone.
• Do not share your home address early.
• Do not send money to anyone.
• Do not share OTPs or passwords.
• Do not share private documents.
• Trust your instincts.
• Block and report unsafe users.

Weefou is not an emergency service.

If you are in immediate danger, contact local emergency services or trusted people near you.

9. Report a User

You can report a user for:

• Fake profile, harassment, abuse, spam, scam, threats, hate speech, inappropriate photos, sexual harassment, underage account, impersonation, privacy violation, unsafe plan, and illegal activity.

How to report:

1. Open the user profile or chat.
2. Tap Report.
3. Select the reason.
4. Add details if available.
5. Submit the report.

Our team may review the report and take suitable action.

10. Block a User

Blocking helps you stop unwanted contact.

You can block someone if:

• They make you uncomfortable, send unwanted messages, pressure you, behave abusively, or you do not want further interaction.

After blocking, the user may not be able to contact you or interact with your profile, depending on app functionality.

11. Photo Verification Help

Weefou may provide photo verification to improve trust.

Photo verification may help show that a profile is more authentic.

However, verification does not guarantee:

• The user is completely safe.
• The user’s intentions are genuine.
• The user has no criminal history.
• The user will behave properly offline.

Always use your own judgment.

12. Subscription and Payment Help

Weefou may offer free and paid features.

Paid features may include:

• Premium plans, boosts, super likes, advanced filters, extra visibility, and other paid tools.

Before purchase, please check:

• Plan price, billing cycle, renewal terms, included benefits, cancellation process, and refund eligibility.

If you purchased through Apple App Store or Google Play Store, subscription billing and cancellation may be managed by Apple or Google.

13. Cancel Subscription

If purchased through Apple App Store:

Settings > Apple ID > Subscriptions > Weefou > Cancel Subscription

If purchased through Google Play Store:

Google Play Store > Profile > Payments & subscriptions > Subscriptions > Weefou > Cancel Subscription

Deleting your Weefou account or uninstalling the app may not cancel your active subscription.

14. Refund Help

Refunds may be considered only in limited cases, such as:

• Duplicate payment, failed payment where money was deducted, paid feature not activated, billing error, or confirmed technical issue from Weefou side.

Refunds may not be available if:

• You changed your mind, forgot to cancel renewal, did not use the feature, did not get matches or replies, your account was banned for policy violation, or boosts/add-ons were already used.

For refund support, contact:

• Billing Email: founder@weefou.com
• Support Email: founder@weefou.com

15. Account Deletion Help

You can request account deletion from:

Settings > Account > Delete Account

Or contact:

• Privacy Email: founder@weefou.com
• Support Email: founder@weefou.com

Please note:

• Deleting the app does not delete your account.
• Account deletion may be permanent.
• Your profile, chats, matches, and plans may be removed.
• Some records may be retained for legal, security, fraud prevention, payment, or compliance purposes.
• Active subscriptions must be cancelled separately from Apple App Store or Google Play Store.

16. Privacy Help

You can contact us for privacy-related requests such as:

• Account deletion, data correction, consent withdrawal, profile update issue, privacy complaint, and data-related concern.

Privacy Email: founder@weefou.com

17. Technical Support

If the app is not working properly, try:

• Update the app.
• Restart the app.
• Check internet connection.
• Restart your phone.
• Clear cache, if available.
• Check app permissions.
• Re-login to your account.

For technical support, send us:

• Screenshot or screen recording.
• Device model.
• App version.
• Android/iOS version.
• Registered email or mobile number.
• Short issue description.

Support Email: founder@weefou.com

18. Notification Help

If you are not receiving notifications:

• Check app notification permission.
• Check device notification settings.
• Check battery saver settings.
• Check internet connection.
• Update the app.
• Re-login if needed.

You can manage notifications from your device settings or app settings, where available.

19. Location Help

Weefou may use location to show nearby users and improve discovery.

If location is not working:

• Enable location permission.
• Turn on GPS/location services.
• Check internet connection.
• Restart the app.
• Update the app.
• Check if location access is set to approximate or precise.

You can disable location access anytime from device settings, but some features may not work properly.

20. Community and Event Help

If Weefou supports communities or events, users and hosts must follow Weefou rules.

Event or community content must not include:

• Fake details, illegal activity, harassment, hate speech, scams, unsafe locations, misleading pricing, adult or exploitative content, or discriminatory rules.

Report unsafe or fake events immediately.

21. Common Questions

Is Weefou only for dating?

No. Weefou is for multiple intents like friendship, dating, events, travel, networking, communities, and real-life plans.

Can I use Weefou if I am under 18?

No. Weefou is only for users who are 18 years or older.

Does Weefou guarantee matches?

No. Weefou helps with discovery, but matches, replies, plans, or meetings are not guaranteed.

Are verified profiles completely safe?

No. Verification improves trust, but you should still follow safety precautions.

Does deleting the app delete my account?

No. You must request account deletion from app settings or support.

Does deleting my account cancel my subscription?

No. If your subscription is through Apple or Google, cancel it separately from your app-store account.

Can I report someone after blocking them?

Yes, where the feature is available, you should report unsafe behaviour before or after blocking.

Can Weefou remove unsafe users?

Yes. Weefou may warn, restrict, suspend, or ban users who violate policies.

22. Contact Support

For general help:

Support Email: founder@weefou.com

For billing or refund issues:

Billing Email: founder@weefou.com

For safety concerns:

Safety Email: founder@weefou.com

For privacy or account deletion:

Privacy Email: founder@weefou.com

23. Grievance Officer

For unresolved complaints, legal concerns, safety issues, privacy concerns, or grievance matters, contact:

• Grievance Officer: To be updated.
• Designation: To be updated.
• Email: founder@weefou.com
• Address: To be updated.

24. Final Note

Weefou is built to help people connect with clear intent.

To keep the platform safe and useful:

• Be honest.
• Be respectful.
• Respect consent.
• Protect your privacy.
• Do not scam.
• Do not harass.
• Do not share private information.
• Meet safely.
• Report unsafe users.
• Block when needed.

If something feels wrong, stop the interaction and contact support.